I have been using Nimble regularly for the past week. The personal version is free, which makes it well worth the price. I've received messages from Nimble's Community Manager and their Director. I'm always impressed when a community director responds to my tweets, blog posts, or other content. The message from their director was via LinkedIn and I suspect may have been automated. Nonetheless, they are doing a good job of managing online relationships and since they make a social contact relationship management system, that's a good sign.
It took a little while to get going smoothly. They had various messages about upgrading their infrastructure, which may have been part of the issue. Once things started more smoothly, the email started flowing in. Even if you don't want a CRM, it is worth it simply as a great IMAP client.
One of the issues that I run into with being online, all over the place, is that the best way to contact me has frequently changed depending on improvements in one system or another, and often important messages have gone unnoticed for extended periods. With Nimble, I can tell people that Gmail, my orient-lodge address, Facebook, Twitter, and LinkedIn are all good ways of contacting me, and I can see the emails all mixed together.
All of that said, I really haven't used it in a particularly CRM sort of way, but I don't really have a lot of needs that way, personally. It will be interesting to see if as I get more data into the CRM, my experiences and usage will change.
If you've tried Nimble, let me know your thoughts? What has worked well and what hasn't for you? Are there things you've done with it that have made it more interesting or changed the way you do business?
Yesterday, I heard from a friend about a talk given in Canada about "reality". An online video provided me the opportunity to listen to the talk as well. Later, I told some friends about this, and got into a few different discussions about the talk.
The key point of the talk is that reality is reality, whether or not it is mediated via internet communications technology. I really am sitting on a couch writing about the talk and others really will read this blog post about the talk, or at least I hope they will.
The starting point was to encourage people to stop talking about "in real life" as if our lives when we are communicating via the internet isn't real. For many, this may be a new idea, but it is one that I often spoke about in text based "virtual worlds" over a decade ago, and it was good to see this discussion go a bit more mainstream.
And, the discussion has continued, some of it as I spoke with friends face to face (a phrase I like much better than "in real life"), and some of it as I spoke with friends over Facebook. I haven't spoken with anyone about it over the telephone, but I think it is useful to think about talking with people over Facebook as being very similar to talking with people over the telephone. In both cases, what we are saying is converted into electrical signals which get converted back to the message at some other location.
In the talk, @awsamuels talks about understanding that just as you are a real person, communicating online, so are the people you are communicating with. She suggests finding pictures of the people you are communicating with online, and having those pictures up on our screen as you write. This will make you more empathetic.
This presents a problem for bloggers. I don't know who I am writing for. There are a few tools that I like to use which help me do this. On my sidebar, you will see a Google Friend Connect widget. It has images for 347 (at present) of the people who have joined this blog. It also shows images of those that have recently visited it. I've used tools like this for a long time. MyBlogLog was one of the first that I used, and is no more. BlogCatalog is supposed to show recent visitors, but hasn't updated over the past four months, so I'll probably take down their widget. TwitterRemote provides similar functionality, as well as the ability for people to tweet when they visit the site and BlogFrog is still providing information about recent visitors.
Like Google Friend Connect, there is also the NetworkedBlogs widget which shows people who have followed the blog, mostly through Facebook, and there is another widget showing who has interacted with the blog via Facebook.
All of these are tools to help make the real experiences online more meaningful and I hope that if you visit my blog, you'll somehow let me know. Join the blog with Google Friend Connect. Follow the blog on NetworkedBlogs. Login with TwitterRemote. Or simply leave a comment.
Help me know that my readers are real.
Recently, Chris Voss posted a mission on Empire Avenue encouraging people to check out his blog post about Triberr. I had read about Triberr a while ago, and at the time, it didn't sound like a good fit. However, a recent article from the folks at Ragan Communications caused me to think again. So, I watched Chris' video, and contacted him for an invite. I am now part of his tribe on Triberr.
Triberr seems like an interesting platform, especially now that the issues that Mark Schaefer talked about in his Ragan article have been addressed. I've spent a little time getting to know it, and I may use it, in part as a new style blog reader. However, it does have one major flaw, in my mind, which I hope they will address in a future upgrade.
The way Triberr works, is that you add your RSS feed to your account, and it shares it with everyone in each of your tribes. The problem is, that I write about quite an eclectic collection of topics and the tribes I'm interested in are quite eclectic. I use Drupal for my content management system, and I can give people RSS feeds based on my topics. I do the same thing with a Wordpress blog I run at work. I would really like to be able to add the RSS feed of specific topics to specific tribes. That is, Triberr should link RSS feeds to specific tribes that a user is in, instead of to all the tribes.
It may be that there is some way to do that, but I haven't found it yet.
In Chris' post, he warned about people spamming Triberr and currently, I'm scanning the posts in Chris' tribe to see which ones I really want to send out to my Twitter feed. There have been a few interesting posts and a few people have tweeted about my posts. All in all, it seems pretty good.
I have been reading each post before I tweet them and have found some interesting posts. In particular, Chris has another post about a social media customer relationship management system called Nimble. As I listened to Chris' video, I thought, this is exactly what I've been writing about and looking for for quite a while.
Fortunately, there is a free trial, so I've started using it. I'm still getting used to it, so I imagine there is a lot I'm missing, but so far, I'm really impressed. I look forward to playing with it a lot more.
However, before I do that, I figure I should get today's blog post up.
For nearly four years, Fiona has been doing an Internet based radio show on Blogtalkradio. Earlier this month, she interviewed Jen Alexander about Middnight on Main, a big New Year's Eve celebration in Middletown, CT.
I've been working to help promote the event and I asked if Fiona could get a press pass. Everyone agreed, so she will be attending the celebration as a journalist. She is very excited.
We've spent time pouring over the list of great bands and other performances, as well as the food trucks and other wonderful eating opportunities. I've tweaked Kim's phone to make it easier for Fiona to tweet and blog and do interviews from Kim's phone.
I've also set up some new pages for Fiona. She is too young to have a Facebook account according to their terms of service. However, an older person can set up a Facebook page for her, so I've set up Facebook Fan Page. I also set up a page on about.me to make it easier to find some of her postings.
With that, it is time for us to rush out and begin the festivities and the coverage.
Recently, I've been doing more and more with Spotify, and I'm really liking it. It shares to Facebook and last.fm. If you go to my timeline on Facebook, you can see a nice overview of what I've been listening to and get more details if you click on the Music tab. Yet some of the statistics are questionable.
Last.fm has some similar statistics. I don't have a strong opinion about one verses the other. However, Spotify also has a Last.fm app, which provides some nice recommendations based on what I've been listening to. The recommendations seem pretty good, so I'm playing some recommendations.
There are other Spotify Apps, such as for connecting to Tunewiki, so you can sing along to the lyrics, or a mood radio to select music based on your mood. Now, mashing up last.fm and mood radio might be good, so I can have recommendations based on what I've liked when I've been in different moods.
The other thing I've been doing a lot is experimenting with playlists. For example, I've been helping promote Middnight on Main, a New Year's Eve Festival that will be happening in Middletown, CT on the 31st. So, I created a Middnight on Main Spotify Playlist of various performers that will be there.
I also created a playlist of the Falcon Ridge Most Wanted 2012 performers.
You can also check out what other friends on Facebook have been listening to or have put in their playlists. So far, I haven't found much of interest there yet. So, are you doing anything interesting with Spotify?